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Terms and Conditions

About Us

The House of Menzies is completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us at info@houseofmenzies.com, for the attention of:

Mrs Kate McDiarmid, Proprietor

Contact Details:

The House of Menzies
Castle Menzies Farm, Aberfeldy, Perthshire, PH15 2JD
Tel: 01887 829666
E Mail info@houseof menzies.com
GB735 2713 40

STATUTORY RIGHTS

Please note, the following Terms and Conditions do not afect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.
Making A Purchase We only accept orders which are to be delivered within the U.K. Although orders can be placed from anywhere in the world. We only accept payment by Credit/Debit card. We understand you may have concerns about using your credit card to make purchases online. House of Menzies uses industry standard secure socket layer (ssl) and Golden Padlock technology to encrypt your information over the internet. We pledge to keep this information secure by using the latest technology. All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We will then manually process the card at our premises allowing all items to be checked regarding stock.

If however you are still unsure about using your credit card on the interest, then please call us on 01887 829666 and we will be happy to process your card details manually via the telephone.

If your item is not in stock, we will back order for you. You will always be e mailed with the option to cancel your order if you would rather not wait.
Shipping And Handling Delivery within a 20 mile radius of Aberfeldy is free. If you live within a 20 mile radius the delivery charge will be deducted from your total amount payable. The rest of the U.K. mainland is £8.50 pounds per item (1-12 bottles).

Delivery

If all your items are in stock we will send your order within 7 working days. Unfortunately we do not deliver outside of the U.K.
Delivery Schedule Delivery within a 20 mile radius of Aberfeldy is free. If you live within a 20 mile radius the delivery charge will be deducted from your total amount payable. The rest of the u.k. mainland is £8.50 per item (1-12 bottles).

If all your items are in stock we will send your order within 7 working days. Unfortunately we do not deliver outside of the U.K.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All orders are inclusive of 20% VAT. (subject to change as per UK regulations)
Credit Card Security We only accept orders which are to be delivered within the U.K. Although orders can be placed from anywhere in the world. We only accept payment by Credit/Debit card. We understand you may have concerns about using your credit card to make purchases online. House of Menzies uses industry standard secure socket layer (ssl) and Golden Padlock technology to encrypt your information over the internet. We pledge to keep this information secure by using the latest technology. All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If however you are still unsure about using your credit card on the interest, then please call us on 01887 829666 and we will be happy to process your card details manually via the telephone.

If your item is not in stock, we will back order for you. You will always be e mailed with the option to cancel your order if you would rather not wait.
Guarantee We guarantee your satisfaction and will happily replace or refund any item returned to us that does not meet your expectation or is damaged within 7 days from receipt of goods. We would ask, however, that should you receive damamged goods you contact us, using details in our ABOUT US page, within 24 hours of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received. As above you must notify us within 7 days quoting your purchase order no. Your card will be refunded in full on receipt of the goods back at The House of Menzies, please contact us to arrange uplift which we will cover.

There is a 7 day cancellation period from receipt of goods whereby you may cancel your order as long as the goods are returned to The House of Menzies at the address as quoted in our CONTACT US page. The customer will incur the standard delivery charge, which will be charged to the customers Credit/Debit card. Upon The House of Menzies receiving the returned goods in an unused and satisfactory condition a refund will be paid to the customers Credit/Debit card.

Reaching Us CUSTOMER SERVICE/COMPLAINTS

Contact details can be found using our CONTACT US page. Telephone calls will be charged at the standard rate and we can be contacted Wednesday-Sunday 10.00 a.m. - 5.00 p.m.

Please note all correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:

i. we will acknowledge correspondence within 5 working days, ideally within 24 hours.
ii we will aim to resolve all issues within 2 weeks from initial date of communication.
iii we will keep you fully informed during this process

For the attention of Kate McDiarmid, Proprietor
Snail mail:
THE HOUSE OF MENZIES
CASTLE MENZIES FARM
ABERFELDY
PH15 2JD
SCOTLAND

Tel/Fax: +44 (0) 1887 829666
e-mail : info@houseofmenzies.com
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Traders Code of Practice.

We collect information about you for 2 reasons, firstly to process your order and secondly to provide you with the best possible service.

We will not e mail you in the future unless you have given us your consent or unless it is specifically relating to your order or any information about our business that we feel you might be interested in.

All marketing information sent will have an option to decline further marketing from us.

The type of information we collect is:

YOUR NAME
ADDRESS
TEL.NO.
E MAIL ADDRESS
CREDIT/DEBIT CARD DETAILS

The personal information that we hold will be held securely in accordance with our internal security and the law and in accordance with Which? Web Traders Code of Practice.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie, which would be stored on the computer. You can usually modify your browser to prevent this happening.
Returns Policy We guarantee your satisfaction and will happily replace or refund any item returned to us that does not meet your expectation or is damaged within 7 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us, using details in our ABOUT US page, within 24 hours of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received. As above you must notify us within 7 days quoting your purchase order no. Your card will be refunded in full on receipt of the goods back at The House of Menzies, please contact us to arrange uplift which we will cover.

There is a 7 day cancellation period from receipt of goods whereby you may cancel your order as long as the goods are returned to The House of Menzies at the address as quoted in our CONTACT US page. The customer will incur the standard delivery charge, which will be charged to the customers Credit/Debit card. Upon The House of Menzies receiving the returned goods in an unused and satisfactory condition a refund will be paid to the customers Credit/Debit card.

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